Last updated: 31 July 2026
This Payment & Order Confirmation Policy explains the payment methods, payment-verification process, stock-reservation rules and order-confirmation procedure followed by Trishtara Kashi.
This Policy applies, wherever relevant, to orders and payments made through:
- trishtarakashi.com;
- WhatsApp;
- Instagram or Facebook;
- Email or telephone;
- Personal video-shopping sessions;
- Approved direct bank-transfer arrangements;
- Separately approved international payment arrangements; and
- Other official Trishtara Kashi sales channels.
This Policy should be read together with our Terms & Conditions, Privacy Policy, Shipping & Delivery Policy, Cancellation Policy and Refund and Returns Policy.
1. Business Information
Business/Brand Name: Trishtara Kashi
Proprietor: Yogendra Gujrati
Business Constitution: Sole Proprietorship
GSTIN: 09AKRPG0702A2ZN
Website: trishtarakashi.com
Email: trishtarakashi@gmail.com
Customer Care and WhatsApp: +91 73988 28167
Business Address:
K-28/43-K, Govind Ji Nayak Lane
Near Jagdamba Nepali Dharamshala, Doodh Vinayak
Varanasi, Uttar Pradesh – 221001
India
2. Accepted Payment Methods
Depending on availability and the customer’s location, payment methods may include:
- UPI;
- Debit cards;
- Credit cards;
- Net banking;
- Supported digital wallets;
- Other online payment methods displayed at checkout;
- Direct bank transfer where specifically approved by Trishtara Kashi; and
- Separately approved international payment links or bank-transfer instructions.
Only payment methods displayed at checkout or expressly confirmed through an official Trishtara Kashi communication channel should be used.
Cash on Delivery is not available.
Availability of a particular payment method may change because of payment-gateway configuration, banking restrictions, technical availability, transaction value, customer location or operational requirements.
3. Website Customer Account
A customer account and login may be required to complete an order through the website.
Guest checkout may not be available.
The customer is responsible for:
- Providing accurate account information;
- Maintaining the confidentiality of login credentials;
- Keeping the registered email address and phone number active;
- Protecting access to the device used for payment; and
- Promptly reporting suspected unauthorised account use.
Orders placed through WhatsApp, personal video shopping or another approved direct channel may be handled separately without standard website checkout, subject to identity, stock and payment verification.
4. Prices and GST
Unless otherwise expressly stated, prices displayed or quoted by Trishtara Kashi are:
- In Indian Rupees for domestic orders; and
- Inclusive of applicable GST.
The final amount payable will be displayed at checkout or confirmed in writing before payment.
Complimentary standard shipping is presently offered for eligible orders delivered within India.
International shipping, express delivery, special handling, customs duties, import taxes, fall-pico, tassels or another separately requested service may involve additional charges.
Any applicable additional charge will be displayed or communicated before the customer confirms payment.
5. Pricing Errors
Trishtara Kashi makes reasonable efforts to ensure that product prices are accurate.
However, an incorrect price may occasionally be displayed or communicated because of:
- Typographical error;
- Incorrect data entry;
- Technical malfunction;
- Website configuration error;
- Data-import error;
- Currency-conversion issue; or
- Human error.
Where a genuine pricing error is identified before order acceptance, Trishtara Kashi may:
- Inform the customer and request approval to proceed at the correct price; or
- Cancel the affected order and refund the amount received.
The customer will not be required to proceed at the corrected price without consent.
6. Product Availability
Products may be:
- Unique;
- Limited in quantity;
- Available as a single piece;
- Held temporarily with an artisan, supplier or weaver;
- Subject to final physical verification; or
- Sold through more than one official Trishtara Kashi sales channel.
Website availability is updated with reasonable care but may not always reflect a simultaneous sale, stock movement or supplier-side change immediately.
Final order acceptance remains subject to stock verification.
7. Stock Reservation
Adding a product to the:
- Shopping cart;
- Customer account;
- Wishlist;
- Saved collection;
- WhatsApp shortlist; or
- Enquiry conversation
does not reserve that product.
A product is ordinarily reserved only after:
- Full or otherwise agreed payment has been successfully received;
- The payment has been verified;
- Product availability and price have been reconfirmed; and
- Trishtara Kashi has issued written or electronic order confirmation.
An unpaid product is not considered reserved unless Trishtara Kashi expressly agrees to a temporary reservation in writing.
Where the same limited product is requested by multiple customers, priority may be given to the first successfully paid and confirmed order.
8. Payment Does Not Automatically Confirm an Order
Successful submission of payment does not by itself constitute final acceptance of an order.
Final confirmation remains subject to:
- Payment verification;
- Product availability;
- Price verification;
- Customer and delivery information;
- Delivery serviceability;
- Fraud and security review;
- Product quality check; and
- Acceptance by Trishtara Kashi.
An automated order number, payment acknowledgement or website email may confirm receipt of the customer’s request but may not represent final acceptance where verification remains pending.
9. Order Confirmation
An order will ordinarily be treated as confirmed only after:
- The payment has been successfully received or independently verified;
- The relevant product has been confirmed as available;
- The price and selected services have been verified;
- Delivery information has been accepted; and
- Trishtara Kashi has issued written or electronic confirmation.
Order confirmation may be communicated through:
- Email;
- WhatsApp;
- Website customer account;
- Order-status notification; or
- Another official Trishtara Kashi channel.
10. Payment Verification
Online payments may require confirmation from the payment gateway, acquiring bank, issuing bank, UPI provider, wallet provider or another payment-service provider.
A payment screenshot, UPI message or customer-side debit notification is not by itself conclusive evidence that funds have been received by Trishtara Kashi.
For verification, Trishtara Kashi may require:
- Transaction reference number;
- UPI transaction ID;
- Payment-gateway reference;
- Bank-transfer reference;
- Payment date and amount;
- Name of the person making payment; or
- Reasonable proof of payment.
An order will not be treated as paid until payment is reflected in an authorised merchant, gateway or bank record.
11. Direct Bank Transfer
Direct bank transfer may be accepted only where Trishtara Kashi has specifically approved it and provided official payment instructions.
Customers should transfer funds only to account details communicated through an authorised Trishtara Kashi channel.
The customer must verify:
- Business name;
- Bank or UPI details;
- Payment amount;
- Order reference; and
- Authenticity of the communication
before transferring funds.
A direct-transfer order will remain pending until the amount is successfully credited and verified.
12. International Payments
International orders are not presently processed through the standard website checkout.
Where an international order is approved, payment arrangements may include:
- A separately approved payment link;
- International card payment through a supported gateway;
- Bank transfer;
- Another mutually confirmed payment method.
The applicable:
- Currency;
- Conversion basis;
- Product price;
- Shipping charge;
- Payment fee;
- Bank charge; and
- International processing condition
will be confirmed before acceptance.
The customer may be responsible for charges applied by the customer’s bank, card issuer, payment provider or currency-conversion service.
13. Failed Payment
A transaction may fail because of:
- Incorrect payment information;
- Insufficient balance;
- Bank decline;
- UPI timeout;
- Card-security restriction;
- Payment-gateway interruption;
- Network failure;
- Authentication failure;
- Transaction limit; or
- Technical error.
Where payment fails and no funds are received by Trishtara Kashi:
- The order will not be treated as paid;
- The product will not ordinarily be reserved; and
- The customer may attempt payment again through an available method.
The customer should not repeatedly submit payment without first checking whether the original transaction was debited or completed.
14. Amount Debited but Order Not Confirmed
Where the customer’s account appears to have been debited but the website does not confirm payment, the customer should:
- Avoid immediately making a duplicate payment;
- Note the payment reference number;
- Check the bank, UPI or gateway status;
- Allow reasonable time for status reconciliation; and
- Contact Trishtara Kashi if the payment status remains unclear.
Please provide:
- Customer name;
- Order number, where generated;
- Registered phone number;
- Registered email address;
- Amount;
- Transaction date and time; and
- Transaction reference.
Trishtara Kashi will review the merchant-side payment records and may coordinate with the relevant payment provider.
15. Payment Pending
A payment may temporarily show as “pending”, “processing” or “under review”.
During this period:
- The order may remain unpaid or on hold;
- Dispatch will not begin;
- Stock reservation is not guaranteed unless separately confirmed; and
- Further verification may be required.
The final payment status will depend on confirmation from the applicable bank, gateway, UPI provider or payment institution.
16. Duplicate Payment
Where the customer accidentally pays more than once for the same order, the customer should contact Trishtara Kashi promptly.
After both payments have been verified, the duplicate amount will ordinarily be refunded to the original payment source or another verified method where necessary.
Trishtara Kashi may request:
- Both transaction references;
- Relevant bank or gateway records;
- Customer identity verification; and
- Confirmation that the transactions relate to the same order.
The customer should not initiate a chargeback and a duplicate-refund request simultaneously without disclosing both processes.
17. Underpayment
Where the amount received is less than the confirmed order amount:
- The order will remain pending;
- The product may not remain reserved;
- Dispatch will not begin; and
- The customer may be asked to pay the balance.
Payment of only part of the price does not create an obligation to dispatch unless a part-payment arrangement has been expressly approved in writing.
18. Overpayment
Where a customer pays more than the confirmed amount, Trishtara Kashi will review the transaction.
After verification, the excess amount may be:
- Refunded;
- Adjusted against another customer-approved charge; or
- Applied to another order only with the customer’s written approval.
19. Payment by Another Person
Payment may be made by a family member or another authorised person on behalf of the customer.
Where necessary, Trishtara Kashi may request:
- Name of the payer;
- Relationship to the customer;
- Payment reference;
- Confirmation that the payment was authorised; and
- Refund-account verification.
Where a refund becomes payable, it will ordinarily be returned to the original payment method or to an account appropriately verified as belonging to the payer or customer, subject to applicable law.
20. Payment Security
Customers must never share the following with Trishtara Kashi or any person claiming to represent it:
- Card PIN;
- ATM PIN;
- UPI PIN;
- Card CVV;
- One-time password;
- Internet-banking password;
- Customer-account password; or
- Device-access code.
Trishtara Kashi will not ask a customer to disclose an OTP, UPI PIN, card PIN or online-banking password for receiving payment or processing a refund.
Online payments may be processed by independent payment gateways, banks or payment-service providers under their own security systems, terms and privacy practices.
21. Suspicious or Unauthorised Payment Requests
Customers should make payment only through:
- The official website checkout;
- Payment details expressly confirmed through an official Trishtara Kashi contact;
- An authorised payment link; or
- A verified business bank or UPI instruction.
Customers should not pay:
- An unknown personal account;
- A number received from an unofficial social-media profile;
- A link sent by an unauthorised person; or
- A request inconsistent with the confirmed order.
Suspected impersonation or payment fraud should be reported immediately to:
Email: trishtarakashi@gmail.com
WhatsApp: +91 73988 28167
22. Fraud and Security Review
Trishtara Kashi may place an order on hold, request verification or cancel an order where there is reasonable concern regarding:
- Unauthorised payment;
- Identity mismatch;
- Suspicious transaction pattern;
- Fraudulent account activity;
- Use of a stolen payment instrument;
- Mismatch between payer and recipient;
- High-risk international transaction;
- Repeated failed payments; or
- Another security concern.
Reasonable verification may include confirmation of customer identity, payment ownership or delivery information.
Verification will be limited to information reasonably required for the transaction and handled under the Privacy Policy.
23. Invoices and Tax Documents
An invoice or tax invoice may be issued according to the order details and applicable law.
The customer is responsible for providing correct:
- Name;
- Billing address;
- State;
- PIN code;
- Email;
- Phone number; and
- GST details, where legitimately required and accepted before invoicing.
After an invoice has been issued, changes may not be possible where the requested correction is inconsistent with transaction records or applicable tax requirements.
24. Order Modification After Payment
A request to modify an order after payment may be considered only before:
- Dispatch;
- Fall-pico work;
- Tassel work;
- Special sourcing;
- Customer-specific procurement; or
- Made-to-order production
has begun.
Modification is subject to:
- Product availability;
- Price difference;
- Additional service charge;
- Delivery impact; and
- Written approval from Trishtara Kashi.
A modification is effective only after it has been confirmed in writing and any additional payment has been received.
25. Cancellation After Payment
A cancellation request may be considered only in accordance with the Cancellation Policy.
Cancellation is not effective merely because the customer has sent a message.
An order will be treated as cancelled only after written confirmation from Trishtara Kashi.
Once an order has been dispatched or customer-specific work has begun, change-of-mind cancellation will not ordinarily be accepted.
26. Refunds
Approved refunds will be governed by the Cancellation Policy and Refund and Returns Policy.
An approved refund will ordinarily be:
- Initiated through the original payment method;
- Subject to payment verification;
- Processed only after any required product inspection; and
- Initiated within the timeline stated in the applicable policy.
Approved cancellation or return refunds are ordinarily initiated within 7 business days after the relevant cancellation, return receipt and inspection requirements have been completed.
After initiation, banks, card issuers, UPI providers, wallets and payment gateways may require additional time to reflect the amount.
27. Chargebacks and Payment Disputes
Before filing a chargeback or payment dispute, the customer should contact Trishtara Kashi and provide a reasonable opportunity to review the concern.
Where a chargeback is filed, Trishtara Kashi may provide the payment provider with relevant transaction records, including:
- Order confirmation;
- Payment records;
- Customer communications;
- Product information;
- Dispatch and delivery evidence;
- Policy acceptance; and
- Refund or grievance records.
Nothing in this section prevents a customer from exercising a lawful right to dispute an unauthorised or genuinely unresolved transaction.
28. Order Cancellation by Trishtara Kashi
Trishtara Kashi may cancel an order for reasonable grounds, including:
- Product unavailability;
- Incorrect pricing;
- Payment failure;
- Payment not being received;
- Suspected fraud;
- Quality-control failure;
- Incorrect customer information;
- Delivery-service limitation;
- Legal restriction; or
- Circumstances outside reasonable control.
Where Trishtara Kashi cancels a prepaid order, the eligible amount received will be refunded.
29. Communication Records
For order security and dispute resolution, Trishtara Kashi may retain relevant records of:
- Order details;
- Payment status;
- Transaction reference;
- Invoice;
- Customer communication;
- Shipping status;
- Cancellation;
- Return;
- Refund; and
- Grievance handling.
These records will be handled in accordance with the Privacy Policy and applicable retention requirements.
30. Customer Support
For payment or order-confirmation assistance, contact:
Email: trishtarakashi@gmail.com
Phone and WhatsApp: +91 73988 28167
Support hours: Monday to Sunday, 11:00 AM to 8:00 PM IST.
When contacting us, please provide:
- Customer name;
- Order number;
- Registered email;
- Registered phone number;
- Payment amount;
- Transaction date; and
- Payment reference.
Do not send an OTP, UPI PIN, card PIN, CVV or online-banking password.
31. Grievance Redressal
Grievance Officer: Yogendra Gujrati
Designation: Proprietor and Grievance Officer
Email: trishtarakashi@gmail.com
Phone and WhatsApp: +91 73988 28167
Postal Address:
K-28/43-K, Govind Ji Nayak Lane
Near Jagdamba Nepali Dharamshala, Doodh Vinayak
Varanasi, Uttar Pradesh – 221001
India
Complaints will ordinarily be acknowledged within 48 hours.
Trishtara Kashi will seek to resolve complaints as expeditiously as possible and ordinarily within one month, subject to the nature of the matter and any required payment-provider, banking, courier or customer information.
32. Statutory Consumer Rights
Nothing in this Policy is intended to exclude, restrict or override any consumer right or remedy that cannot legally be excluded.
Where any provision of this Policy conflicts with a mandatory legal requirement, the mandatory legal requirement will prevail.
33. Changes to This Policy
Trishtara Kashi may revise this Policy to reflect changes in:
- Payment methods;
- Payment-gateway arrangements;
- Website functionality;
- Banking procedures;
- Business operations;
- Security requirements; or
- Applicable law.
The latest version will be displayed on the website with the updated date.