Last updated: 31 July 2026
This Cancellation Policy explains when an order placed with Trishtara Kashi may be cancelled and how an approved cancellation will be processed.
This Policy applies, wherever relevant, to orders placed through:
- trishtarakashi.com;
- WhatsApp;
- Instagram or Facebook;
- Email or telephone;
- Personal video-shopping sessions;
- Direct bank-transfer arrangements; and
- Other officially confirmed Trishtara Kashi sales channels.
This Policy should be read together with our Terms & Conditions, Shipping & Delivery Policy, Refund and Returns Policy and Payment and Order Confirmation Policy.
1. Business Information
Business/Brand Name: Trishtara Kashi
Proprietor: Yogendra Gujrati
Business Constitution: Sole Proprietorship
GSTIN: 09AKRPG0702A2ZN
Website: trishtarakashi.com
Email: trishtarakashi@gmail.com
Customer Care and WhatsApp: +91 73988 28167
Business Address:
K-28/43-K, Govind Ji Nayak Lane
Near Jagdamba Nepali Dharamshala, Doodh Vinayak
Varanasi, Uttar Pradesh – 221001
India
2. Cancellation Before Dispatch
A cancellation request for a standard ready-stock order may be considered only before the order has been dispatched.
A request is not automatically approved merely because it has been submitted before dispatch.
Cancellation will depend on the order’s actual processing status, including whether:
- The product has been packed;
- Shipping documentation has been generated;
- Courier pickup has been completed;
- Fall-pico, tassel or another approved service has begun;
- Special sourcing or procurement has begun; or
- Made-to-order weaving or production has commenced.
A cancellation becomes effective only after Trishtara Kashi confirms it in writing.
3. How to Request Cancellation
The customer should contact Trishtara Kashi promptly through:
Email: trishtarakashi@gmail.com
WhatsApp: +91 73988 28167
The cancellation request should include:
- Customer’s full name;
- Order number;
- Registered phone number;
- Registered email address;
- Product name;
- Reason for cancellation; and
- Payment reference, where required.
Requests sent through unofficial accounts, comments, public messages or unauthorised numbers may not be treated as valid cancellation requests.
4. Cancellation After Dispatch
Once an order has been dispatched, it cannot ordinarily be cancelled.
After dispatch:
- Courier interception may not be possible;
- Refusal of delivery will not be treated as an approved cancellation;
- Return-to-origin charges may apply;
- The customer may remain responsible for re-shipping or return-related costs; and
- Any claim will be considered under the Refund and Returns Policy rather than as a normal cancellation.
A customer should not refuse delivery merely because of a change of mind.
5. Ready-Stock Orders
A standard ready-stock order may be considered for cancellation where:
- The cancellation request is received before dispatch;
- No fall-pico, tassel or customer-specific work has begun;
- No special sourcing or procurement has begun;
- The order has not been handed over to the courier; and
- Trishtara Kashi confirms cancellation in writing.
Where approved, the eligible refund will be processed according to this Policy.
6. Fall-Pico and Tassel Services
Fall-pico and tassel services may be offered for selected sarees.
Once fall-pico or tassel work has begun:
- Change-of-mind cancellation will not be accepted;
- The service charge will not be refundable;
- The product will not be eligible for a normal change-of-mind return or exchange; and
- The order will continue to be processed for dispatch.
This restriction does not remove a legitimate claim involving:
- A wrong product;
- Transit damage;
- A genuine material defect; or
- A product materially different from what Trishtara Kashi expressly confirmed.
Such claims will be handled under the Refund and Returns Policy and applicable law.
7. Made-to-Order Weaving
Made-to-order weaving requests may be accepted or declined at the commercial discretion of Trishtara Kashi.
Before accepting such an order, Trishtara Kashi will ordinarily confirm:
- Product specifications;
- Approximate colour and design requirements;
- Material and weaving details;
- Price;
- Advance or full payment;
- Estimated production timeline; and
- Product-specific limitations.
Once weaving, material procurement, artisan allocation or sourcing has begun, change-of-mind cancellation will not ordinarily be accepted.
Handmade production may involve reasonable craft variations.
A customer’s mandatory rights relating to a wrong, damaged, materially defective or materially misrepresented product will remain unaffected.
8. Special-Sourcing and Customer-Specific Orders
A special-sourcing order includes a product procured or reserved specifically for a customer following the customer’s request or approval.
Once Trishtara Kashi has:
- Confirmed the sourcing request;
- Paid or committed funds to a supplier or artisan;
- Reserved the product;
- Begun procurement; or
- Incurred customer-specific expenses,
the order may become non-cancellable for change-of-mind reasons.
Any applicable cancellation condition will be communicated before or at the time the special order is confirmed.
9. Blouse Stitching and Other Alterations
Trishtara Kashi does not presently provide blouse stitching or general alteration services unless expressly confirmed otherwise in writing.
Where any customer-specific service is separately agreed in the future, its cancellation conditions must be confirmed before the work begins.
10. Product Reservation
Adding a product to the cart, account or wishlist does not reserve it.
A product is ordinarily reserved only after:
- Successful payment;
- Stock verification; and
- Written or electronic order confirmation.
An unpaid product is not considered reserved unless Trishtara Kashi expressly confirms a temporary reservation in writing.
11. Automatic Order Acknowledgement
An automatically generated website email, order number or payment acknowledgement does not always represent final acceptance of the order.
Final acceptance remains subject to:
- Product availability;
- Price verification;
- Payment verification;
- Delivery serviceability;
- Fraud and security checks; and
- Written or electronic confirmation from Trishtara Kashi.
12. Cancellation by Trishtara Kashi
Trishtara Kashi may cancel an order for reasonable grounds, including:
- Product unavailability;
- Product being sold before payment confirmation;
- Incorrect website price;
- Incorrect product information;
- Payment failure;
- Payment not being successfully received;
- Suspected fraud or unauthorised payment;
- Incorrect or incomplete customer information;
- Delivery location not being serviceable;
- Legal or regulatory restrictions;
- Quality-control failure;
- Product damage identified before dispatch; or
- Circumstances outside our reasonable control.
Where Trishtara Kashi cancels a prepaid order, the eligible amount received will be refunded.
13. Pricing or Technical Errors
Where a product is displayed at an incorrect price because of:
- Typographical error;
- Technical malfunction;
- Incorrect data import;
- Website configuration problem; or
- Human error,
Trishtara Kashi may:
- Contact the customer and request approval to proceed at the correct price; or
- Cancel the order and refund the amount received.
The customer will not be compelled to proceed at the corrected price.
14. Cancellation Refund for Standard Orders
Where cancellation of an eligible ready-stock order is approved before dispatch, Trishtara Kashi will ordinarily refund the amount actually received for the cancelled product.
No separate cancellation fee will ordinarily be charged for an approved standard cancellation.
Any exceptional third-party cost that is legally deductible must be:
- Actually incurred;
- Non-recoverable;
- Transparently communicated;
- Supported by the circumstances of the order; and
- Deducted only where permitted by applicable law.
15. Refund Method
An approved cancellation refund will ordinarily be made to the original payment method.
Depending on the method used, this may include:
- UPI;
- Debit or credit card;
- Net banking;
- Digital wallet;
- Payment gateway; or
- Verified bank account for an approved direct-transfer order.
Trishtara Kashi may request reasonable identity, payment or bank-account verification before processing a refund.
Cash on Delivery is not available.
16. Refund Processing Timeline
An approved cancellation refund will ordinarily be initiated within 7 business days after cancellation has been confirmed.
After the refund is initiated, the payment gateway, bank, card issuer, UPI provider or wallet operator may require additional time to reflect the amount in the customer’s account.
Trishtara Kashi does not control third-party banking or payment-settlement timelines.
17. International Orders
International orders are handled individually and are not presently processed through the standard website checkout.
Cancellation of an international order will depend on whether:
- International shipping has been booked;
- Export or courier documentation has been prepared;
- Currency-conversion or payment charges have been incurred;
- Special sourcing has begun;
- Customs-related processing has started; or
- The shipment has been dispatched.
Once an international order has been dispatched, it cannot ordinarily be cancelled.
Any actual, irreversible international shipping, documentation, banking or processing charge may be considered in accordance with the written terms confirmed for that order and applicable law.
18. Refusal of Delivery
Refusing a prepaid shipment does not automatically cancel the order.
Where delivery is refused without an eligible reason:
- The parcel may be returned to Trishtara Kashi;
- Return-to-origin charges may arise;
- The product will be inspected after receipt;
- Any refund consideration will remain subject to applicable policies; and
- Courier, service or customer-specific costs may be considered where legally permissible.
A refused parcel will not be treated as an approved return until Trishtara Kashi receives and inspects it.
19. Duplicate Orders
Where a customer accidentally places and pays for a duplicate order, the customer should contact Trishtara Kashi immediately.
Where the duplicate order has not been dispatched or subjected to customer-specific work, Trishtara Kashi will review the request and may cancel the duplicate order.
20. Fraudulent or Abusive Cancellation Activity
Trishtara Kashi may decline or investigate requests involving:
- Suspected fraudulent payments;
- Repeated speculative ordering and cancellation;
- False claims;
- Misuse of discount codes;
- Account manipulation;
- Unauthorised payment instruments; or
- Deliberate disruption of limited or single-piece inventory.
This section does not affect legitimate consumer complaints or statutory rights.
21. Change of Mind
A customer should review the following before completing payment:
- Product description;
- Fabric and weaving information;
- Colour disclaimer;
- Product images;
- Price;
- Blouse-piece details;
- Delivery estimate;
- Care guidance; and
- Applicable policies.
Once an order becomes non-cancellable under this Policy, change of mind, personal preference, occasion change or selection error will not create a cancellation right.
22. Fixed Occasion or Delivery Deadline
Customers purchasing for a wedding, ceremony, festival, gifting date, travel date or another fixed occasion should communicate the required date before payment.
A courier delay or estimated delivery date does not automatically create a cancellation right after dispatch.
Where Trishtara Kashi expressly confirms that an order has not yet been dispatched, any cancellation request will be considered under the other conditions of this Policy.
23. Relationship with Refund and Returns Policy
Cancellation concerns an order before dispatch or before applicable customer-specific work begins.
A concern reported after delivery will ordinarily be handled under the Refund and Returns Policy.
Eligible post-delivery concerns may include:
- Wrong product;
- Transit damage;
- Material defect; or
- Product materially different from the confirmed description.
Change-of-mind returns are not ordinarily accepted.
24. Statutory Consumer Rights
Nothing in this Policy is intended to exclude, restrict or override any consumer right or remedy that cannot legally be excluded.
Where any provision conflicts with a mandatory requirement of applicable law, the mandatory legal requirement will prevail.
25. Customer Support
For cancellation assistance, contact:
Email: trishtarakashi@gmail.com
Phone and WhatsApp: +91 73988 28167
Support hours: Monday to Sunday, 11:00 AM to 8:00 PM IST.
Please provide your order number and complete request details.
26. Grievance Redressal
Grievance Officer: Yogendra Gujrati
Designation: Proprietor and Grievance Officer
Email: trishtarakashi@gmail.com
Phone and WhatsApp: +91 73988 28167
Postal Address:
K-28/43-K, Govind Ji Nayak Lane
Near Jagdamba Nepali Dharamshala, Doodh Vinayak
Varanasi, Uttar Pradesh – 221001
India
Complaints will ordinarily be acknowledged within 48 hours.
Trishtara Kashi will seek to resolve complaints as expeditiously as possible and ordinarily within one month, depending on the nature of the matter and any required payment-provider, courier, supplier or customer information.
27. Changes to This Policy
Trishtara Kashi may revise this Policy to reflect changes in:
- Business operations;
- Product services;
- Payment arrangements;
- Courier procedures;
- Website functionality; or
- Applicable law.
The latest version will be displayed on the website with its updated date.