K-28/43-K, Govind Ji Nayak Lane
Near Jagdamba Nepali Dharamshala, Doodh Vinayak
Varanasi, Uttar Pradesh – 221001
India
Trishtara Kashi is a Varanasi-based saree business offering premium Banarasi sarees, personalised product-selection assistance and related shopping services.
2. Scope of These Terms
These Terms apply, wherever relevant, to orders, purchases, enquiries and services made through:
- Our website and online store;
- WhatsApp;
- Instagram and Facebook;
- Email and telephone communication;
- Personal video-shopping sessions;
- Direct-payment arrangements confirmed by Trishtara Kashi; and
- Other official Trishtara Kashi sales channels.
The website is intended primarily for retail consumers purchasing products for personal use. It is not presently intended as a wholesale, reseller or marketplace platform unless Trishtara Kashi expressly agrees otherwise in writing.
3. Eligibility to Use the Website
You must be legally capable of entering into a binding contract under applicable law.
Where a person is below the legal age to enter into a contract, the website and its purchasing facilities must be used only through a parent or lawful guardian.
You must provide accurate, complete and current information while creating an account, placing an order or communicating with us.
4. Customer Accounts
Customer-account creation and login may be required to complete an online purchase. Guest checkout may not be available.
You are responsible for:
- Maintaining the confidentiality of your login credentials;
- Protecting access to your device and account;
- Providing accurate contact, billing and delivery information;
- Updating information that is no longer correct; and
- Informing us promptly if you believe that your account has been accessed without authorisation.
Activities performed through your account may be treated as authorised by you unless you notify us of suspected unauthorised use.
We may suspend or restrict an account where we reasonably suspect fraud, misuse, security risk, unlawful activity or breach of these Terms.
5. Product Information
We make reasonable efforts to provide clear and accurate product information, including information relating to fabric, colour, weaving technique, zari, blouse piece, dimensions, occasion and care instructions where applicable.
Product-level descriptions such as “handloom”, “pure silk”, “Silk Mark”, “real zari”, certification, geographical origin or similar claims will be used only where the claim has been verified or appropriately qualified for the particular product.
A statement applicable to one saree must not be assumed to apply to every product sold by Trishtara Kashi.
Customers should read the complete product description, attributes, care guidance and applicable policy information before placing an order.
6. Handloom and Craft Variations
Handloom and handcrafted sarees may contain minor irregularities or variations in weave, texture, yarn, motif alignment, selvedge, colour distribution or finishing.
Such characteristics may arise from the handmade nature of the product and do not automatically constitute a manufacturing defect.
A claim may still be considered where the product is materially defective, damaged, incorrect or materially different from the description or representations provided by Trishtara Kashi.
7. Product Images, Colour and Styled Visuals
We make reasonable efforts to represent products accurately. However, product colours may appear differently because of:
- Screen settings;
- Device display;
- Photography;
- Lighting;
- Image processing; and
- Natural variation in fabric and zari reflection.
Some images may be styled, editorially presented or created with AI-assisted visualisation to help customers understand the possible drape or styling of a saree.
Styled or AI-assisted images are visual representations and do not replace actual product-detail photographs, product information or video-shopping verification.
For exact colour, body motif, border, pallu, blouse piece, weave and zari appearance, customers should review the available product-detail photographs and may request a personal video-shopping session before purchasing.
8. Prices and Taxes
Unless otherwise stated, prices displayed on the website are in Indian Rupees and are inclusive of applicable GST.
The total amount payable will be displayed before the customer completes the order.
Complimentary shipping is presently offered on eligible deliveries within India. Any additional service, international-delivery, customs or separately agreed charge will be disclosed or confirmed before payment.
We reserve the right to correct genuine pricing, typographical, technical or product-information errors.
Where an incorrect price is displayed because of a technical or human error, we may cancel the affected order and refund the amount received, or request the customer’s approval to proceed at the correct price.
9. Product Availability and Stock Reservation
Products may be unique, limited in quantity or available as a single piece.
Adding a product to the cart, wishlist or account does not reserve it.
A product is ordinarily reserved only after:
- Successful payment;
- Stock and price verification; and
- Written or electronic order confirmation from Trishtara Kashi.
An automatically generated order acknowledgement, payment message or website notification does not by itself guarantee final acceptance where stock, payment, pricing or product information still requires verification.
Where the same product is ordered by more than one customer, priority may be given to the first successfully paid and confirmed order.
10. Order Acceptance
Trishtara Kashi may accept or decline an order for reasonable grounds, including:
- Product unavailability;
- Incorrect price or product information;
- Payment failure or non-verification;
- Suspected fraudulent or unauthorised activity;
- Incorrect or incomplete customer information;
- Delivery-service limitations;
- Legal or regulatory restrictions; or
- Circumstances outside our reasonable control.
Where we cancel an order after receiving payment, the eligible amount received for the cancelled order will be refunded through the original payment method or another agreed method, subject to applicable processing timelines.
11. Payment Methods
Cash on Delivery is not available.
Available payment methods may include:
- UPI;
- Debit or credit cards;
- Net banking;
- Supported digital wallets;
- Other online methods displayed at checkout; and
- Direct bank transfer where separately approved by Trishtara Kashi.
International customers may be provided with a separately approved payment link or bank-transfer instructions.
Payment options may be processed through third-party payment service providers. Such providers may apply their own terms, security procedures and privacy policies.
An order will not be treated as paid merely because a customer has submitted a payment screenshot. Payment must be successfully received or independently verified by Trishtara Kashi.
12. Domestic Shipping
Complimentary shipping is presently offered for eligible orders delivered within India.
Ready-stock products are ordinarily dispatched within 2–4 business days after payment confirmation, unless a different timeline is stated or communicated.
Sundays and public holidays are not counted as business days for the dispatch timeline.
Domestic delivery ordinarily takes approximately 3–8 business days after dispatch. Delivery periods are estimates and may vary because of destination, courier operations, weather, public holidays, government restrictions, remote-area serviceability or other circumstances outside our reasonable control.
Orders are presently dispatched through DTDC Express.
Courier tracking details will ordinarily be shared after dispatch where available.
13. Correct Delivery Information
The customer is responsible for providing a complete and accurate:
- Recipient name;
- Delivery address;
- Landmark, where necessary;
- PIN code;
- State and city;
- Email address; and
- Active telephone number.
Where a shipment is returned, delayed or becomes undeliverable because of an incorrect or incomplete address, unavailable recipient, incorrect telephone number, refusal of delivery or another customer-side issue, the customer may be required to pay the re-shipping and related courier charges.
This will not apply where the delivery problem arose because of an error attributable to Trishtara Kashi.
14. International Orders
International orders are not presently processed through the standard website checkout.
International customers may contact Trishtara Kashi for an individually assessed order.
Product availability, payment method, shipping cost, delivery estimate and documentation will be confirmed separately before acceptance.
The customer will be responsible for destination-country customs duties, import taxes, brokerage charges, local levies and other charges imposed outside India unless expressly agreed otherwise in writing.
International delivery timelines are estimates and may be affected by customs clearance and destination-country procedures.
15. Order Cancellation
A standard ready-stock order may be considered for cancellation only before dispatch.
A cancellation request is not accepted merely because it has been sent. Cancellation is effective only after written confirmation from Trishtara Kashi.
An order cannot ordinarily be cancelled after dispatch.
Orders involving approved fall-pico, tassels, alteration, personalisation, special sourcing or made-to-order work may become non-cancellable once the relevant work or sourcing has begun.
Cancellation rights remain subject to applicable law and the separate Cancellation Policy displayed on the website.
16. Returns, Refunds and Exchanges
We do not accept returns, refunds or exchanges merely because of:
- Change of mind;
- Personal preference;
- Dislike of colour;
- Change of occasion;
- Incorrect selection by the customer; or
- A reason unrelated to an eligible product issue.
A claim may be considered where:
- The product received is materially defective;
- The product was damaged in transit;
- A wrong product was delivered; or
- The product is materially different from the description or representations provided by Trishtara Kashi.
An eligible issue must ordinarily be reported within 48 hours of delivery together with the order number, a clear written explanation, photographs and a continuous unboxing video.
Products must not be returned without written return approval and instructions.
All returns, replacements and refunds are governed by the separate Refund and Returns Policy available on the website.
Nothing in these Terms removes a consumer right or remedy that cannot lawfully be excluded.
17. Fall-Pico and Tassel Services
Fall-pico and tassel services may be offered for selected sarees.
The customer must confirm the requested service before work begins.
Once fall-pico or tassel work has begun, change-of-mind cancellation, return or exchange will not be accepted.
This restriction does not remove legitimate claims relating to a wrong, damaged, defective or materially different product, which will remain subject to applicable law and the Refund and Returns Policy.
Trishtara Kashi does not presently offer blouse stitching or other general alteration services unless expressly confirmed otherwise in writing.
18. Made-to-Order Weaving and Special Sourcing
Made-to-order weaving or special-sourcing requests may be accepted or declined at the commercial discretion of Trishtara Kashi.
Where such a request is accepted, the following must be confirmed in writing:
- Product or design specifications;
- Approximate colour and material requirements;
- Price;
- Advance or full payment;
- Estimated completion timeline; and
- Any product-specific limitations.
Handmade production may involve reasonable craft variations.
Once weaving, procurement or sourcing work has begun, change-of-mind cancellation will not ordinarily be accepted, subject to applicable consumer rights.
An estimated completion date is not an absolute guarantee where delays arise from weaving, artisan availability, material sourcing, quality-control rejection, transport disruption or force-majeure circumstances.
19. Product Care
Unless a product page states otherwise, sarees purchased from Trishtara Kashi should be professionally dry cleaned.
Customers should:
- Avoid machine washing unless specifically permitted;
- Store sarees in a clean and dry place;
- Avoid prolonged exposure to moisture, perfume and harsh chemicals;
- Refold stored sarees periodically; and
- Follow any product-specific care instructions supplied with the order.
Damage caused by improper washing, storage, ironing, chemical exposure, alteration or customer handling is not treated as an original product defect.
20. Personal Video Shopping and Assistance
Personalised recommendations, WhatsApp support and video-shopping assistance are intended to help customers make informed decisions.
The final purchase decision remains with the customer.
Customers should disclose important requirements such as occasion, preferred colour, budget, delivery deadline and desired fabric before completing the purchase.
Availability, price and recommendations communicated during a conversation remain subject to final written confirmation and payment.
21. Promotions, Coupons and Offers
Promotional codes, discounts or special offers:
- Apply only during the stated validity period;
- May be subject to product, customer, order-value or usage restrictions;
- Cannot ordinarily be exchanged for cash;
- May not be combined unless expressly permitted; and
- May be withdrawn or corrected where issued because of an error, misuse or technical problem.
No discount, free service or special condition is binding unless confirmed through an authorised Trishtara Kashi channel.
22. Website Use and Prohibited Conduct
You must not:
- Use the website for unlawful or fraudulent activity;
- Attempt unauthorised access to the website, accounts or systems;
- Introduce malware, malicious code or disruptive technology;
- Copy or commercially exploit website content without permission;
- Provide false identity, payment or delivery information;
- Place fraudulent or speculative orders;
- Abuse customer-support facilities;
- Publish false reviews while misrepresenting yourself as a customer; or
- Infringe the intellectual-property, privacy or legal rights of Trishtara Kashi or another person.
We may restrict access, cancel affected orders or take appropriate legal action where misuse is suspected.
23. Intellectual Property
Unless otherwise stated, the website’s branding, logo, product descriptions, photographs, graphics, videos, layouts, written content and other materials are owned by, licensed to or lawfully used by Trishtara Kashi.
The website content may be viewed for personal, non-commercial shopping purposes.
No material may be copied, reproduced, modified, republished, sold, distributed or commercially exploited without prior written permission, except where permitted by law.
24. Customer Reviews and Content
Where a customer voluntarily submits a review, photograph, testimonial or video, Trishtara Kashi will seek separate permission before using identifiable customer content for promotional, website, social-media or advertising purposes.
Permission may be subject to the scope agreed with the customer.
Trishtara Kashi may decline or remove content that is unlawful, abusive, misleading, irrelevant, infringes another person’s rights or contains unauthorised personal information.
25. Privacy and Communications
Personal data is handled in accordance with the separate Privacy Policy available on the website.
Transactional communications may be sent for account management, payment, order confirmation, dispatch, delivery, returns, complaints and customer-service purposes.
Marketing messages by email or WhatsApp will be based on a separate optional consent or another lawful basis, where applicable.
Customers may withdraw marketing consent through the method provided in the communication or by contacting Trishtara Kashi.
26. Third-Party Services
The website may rely on third parties, including:
- Hosting providers;
- Payment gateways;
- Courier providers;
- Analytics and search tools;
- Email-service providers;
- WhatsApp and social-media platforms; and
- Other technology or operational service providers.
Third-party services may be governed by their own terms and privacy policies.
Trishtara Kashi is not responsible for a third party’s independent website, platform or service, but this clause does not remove any responsibility that Trishtara Kashi is legally required to bear.
27. Website Availability
We aim to keep the website available and accurate but do not guarantee uninterrupted, error-free or permanently available access.
The website may be temporarily unavailable because of:
- Maintenance;
- Hosting or network failure;
- Payment-gateway interruption;
- Cybersecurity measures;
- Technical error;
- Software updates; or
- Events outside our reasonable control.
We may update, suspend or discontinue a website feature where reasonably necessary.
28. Limitation of Liability
To the maximum extent permitted by applicable law, Trishtara Kashi will not be liable for indirect, incidental or consequential losses arising solely from website interruption, third-party service failure or use contrary to these Terms.
Where liability cannot legally be excluded, it will be determined in accordance with applicable law.
Nothing in these Terms excludes or limits liability for fraud, wilful misconduct or any statutory consumer right or remedy that cannot lawfully be excluded.
29. Force Majeure
Trishtara Kashi will not be treated as having breached these Terms where delay or non-performance results from circumstances beyond reasonable control, including:
- Natural disaster;
- Flood, fire or severe weather;
- Epidemic or public-health restriction;
- War, civil disturbance or terrorism;
- Governmental or legal restriction;
- Strike or transport disruption;
- Courier or customs disruption;
- Internet, electricity or telecommunications failure;
- Artisan or production disruption beyond reasonable control; or
- Another comparable force-majeure event.
We will make reasonable efforts to communicate material delays and identify an appropriate next step.
30. Changes to These Terms
We may revise these Terms to reflect changes in law, business operations, payment systems, shipping arrangements, website functionality or customer-service practices.
The latest version will be displayed on the website with its updated date.
Changes will apply prospectively unless applicable law requires otherwise.
31. Severability and No Waiver
If any provision of these Terms is found invalid or unenforceable, the remaining provisions will continue to apply to the extent legally possible.
A delay or failure by Trishtara Kashi to enforce a provision does not constitute a permanent waiver of that provision or any other right.
32. Governing Law and Jurisdiction
These Terms are governed by the laws of India.
Subject to applicable consumer-protection law and any jurisdiction that cannot lawfully be excluded, disputes will be subject to the competent courts and authorities having jurisdiction in Varanasi, Uttar Pradesh.
Nothing in this section prevents a consumer from exercising a mandatory right available under applicable consumer law.
33. Customer Care and Grievance Redressal
For order assistance, complaints or grievances, please contact:
Grievance Officer: Yogendra Gujrati
Designation: Proprietor and Grievance Officer
Email: trishtarakashi@gmail.com
Customer Care and WhatsApp: +91 73988 28167
Postal Address:
K-28/43-K, Govind Ji Nayak Lane
Near Jagdamba Nepali Dharamshala, Doodh Vinayak
Varanasi, Uttar Pradesh – 221001
India
Customer-support hours: Monday to Sunday, 11:00 AM to 8:00 PM IST.
Please provide your name, contact information, order number where applicable, details of the complaint and the resolution requested.
Consumer complaints will ordinarily be acknowledged within 48 hours of receipt.
We will seek to resolve complaints as expeditiously as possible and ordinarily within one month, subject to the nature of the complaint, information required, identity verification and involvement of payment, courier or technology providers.
34. Related Policies
These Terms should be read together with the following policies available on the website:
- Privacy Policy;
- Shipping and Delivery Policy;
- Refund and Returns Policy;
- Cancellation Policy;
- Payment and Order Confirmation Policy;
- Product Information and Colour Disclaimer;
- Custom and Made-to-Order Policy; and
- Saree Care Guidance.
Where a subject is governed by a more specific policy, that specific policy will apply together with these Terms.