Last updated: 31 July 2026
This Shipping & Delivery Policy explains how orders placed with Trishtara Kashi are processed, dispatched, delivered and tracked.
This Policy applies, wherever relevant, to orders placed through:
- trishtarakashi.com;
- WhatsApp;
- Instagram or Facebook;
- Email or telephone;
- Personal video-shopping sessions; and
- Other officially confirmed Trishtara Kashi sales channels.
This Policy should be read together with our Terms & Conditions, Refund and Returns Policy, Cancellation Policy and Payment and Order Confirmation Policy.
1. Business Information
Business/Brand Name: Trishtara Kashi
Proprietor: Yogendra Gujrati
Business Constitution: Sole Proprietorship
GSTIN: 09AKRPG0702A2ZN
Website: trishtarakashi.com
Email: trishtarakashi@gmail.com
Customer Care and WhatsApp: +91 73988 28167
Business Address:
K-28/43-K, Govind Ji Nayak Lane
Near Jagdamba Nepali Dharamshala, Doodh Vinayak
Varanasi, Uttar Pradesh – 221001
India
2. Shipping Within India
Trishtara Kashi presently provides complimentary standard shipping across India for eligible retail orders.
No standard domestic shipping charge will ordinarily be added where complimentary shipping is displayed at checkout or confirmed in writing.
Any separately requested express, priority, special-handling or other additional delivery service may involve an extra charge. Such charge will be communicated before the customer confirms payment for that service.
3. Order Confirmation Before Dispatch
Submission of an order does not by itself guarantee dispatch.
An order is ordinarily processed for dispatch only after:
- Successful payment has been received or verified;
- Product availability and price have been confirmed;
- The customer’s delivery details have been checked; and
- Trishtara Kashi has accepted or confirmed the order.
Cash on Delivery is not available.
Products are generally reserved only after successful payment and order confirmation.
4. Ready-Stock Dispatch Timeline
Ready-stock products are ordinarily dispatched within 2–4 business days after payment confirmation.
For this Policy, business days ordinarily include Monday to Saturday.
Sundays and public holidays are not counted as business days.
The dispatch timeline begins only after:
- Payment confirmation;
- Stock verification;
- Confirmation of the complete delivery address; and
- Completion of any customer-approved service that must occur before dispatch.
5. Fall-Pico and Tassel Services
Where the customer requests fall-pico or tassel work, dispatch will take place after the approved work has been completed and checked.
The standard 2–4 business-day dispatch estimate may therefore be extended.
The expected dispatch timeline for such an order may be communicated separately based on:
- The requested service;
- Current workload;
- Product handling requirements; and
- Quality-control checks.
Once fall-pico or tassel work has begun, change-of-mind cancellation, return or exchange will not ordinarily be accepted, subject to applicable law and the Refund and Returns Policy.
6. Made-to-Order and Special-Sourcing Orders
The standard ready-stock dispatch timeline does not apply to:
- Made-to-order weaving;
- Special sourcing;
- Customer-specific procurement;
- Reserved artisan production;
- Customised products; or
- Other specially approved orders.
For these orders, the estimated production, sourcing and dispatch timeline will be separately confirmed in writing.
Such timelines are estimates and may be affected by:
- Artisan availability;
- Weaving progress;
- Material availability;
- Quality-control rejection;
- Reworking requirements;
- Transport disruption; or
- Other circumstances outside the reasonable control of Trishtara Kashi.
7. Domestic Delivery Estimate
After dispatch, domestic delivery ordinarily takes approximately 3–8 business days.
The actual delivery time may vary depending on:
- Destination and PIN-code serviceability;
- Distance from Varanasi;
- Courier operations;
- Remote-area delivery;
- Public holidays;
- Weather conditions;
- Local restrictions;
- Strikes or transport disruption;
- Incorrect or incomplete customer information; or
- Events outside our reasonable control.
Dispatch and delivery timelines are reasonable estimates and not absolute guarantees.
8. Courier Partner
Domestic orders are presently dispatched through DTDC Express.
Courier availability and serviceability may depend on the customer’s delivery PIN code and the courier’s operational network.
Tracking information will ordinarily be shared after the shipment has been booked and the tracking number becomes available.
9. Tracking the Shipment
Where tracking is available, the customer may receive the tracking number through one or more of the following:
- Email;
- WhatsApp;
- Customer account;
- Order-status update; or
- Direct communication from Trishtara Kashi or the courier.
Courier tracking information may take some time to become active after the shipment is booked.
Customers should use the official courier tracking system and ensure that their registered phone number remains active during the delivery period.
10. Customer Responsibility for Delivery Details
The customer must provide complete and accurate delivery information, including:
- Recipient’s full name;
- House, building or flat number;
- Street and locality;
- Landmark, where helpful;
- City;
- State;
- Correct PIN code;
- Active phone number; and
- Correct email address.
Trishtara Kashi will not be responsible for delay, failed delivery or return-to-origin caused by inaccurate, incomplete or outdated information provided by the customer.
11. Address Changes
A delivery-address correction or change may be requested only before dispatch.
The request must be sent through an official Trishtara Kashi contact channel.
An address change is effective only after it has been acknowledged and confirmed by Trishtara Kashi.
Once the order has been dispatched:
- An address change may not be possible;
- The courier may refuse redirection;
- Additional charges may apply; and
- Delivery may be delayed or the parcel may be returned.
12. Delivery Attempts
The customer or recipient must remain reasonably available to receive the shipment.
Courier partners may contact the customer by phone, SMS or another communication method before or during delivery.
Where delivery fails because:
- The recipient is unavailable;
- Calls are not answered;
- Delivery is refused;
- The address cannot be located;
- Entry to the delivery location is restricted; or
- The courier cannot complete delivery for another customer-side reason,
the parcel may be held, reattempted or returned to Trishtara Kashi according to the courier’s process.
13. Return-to-Origin and Re-Shipping
Where a parcel is returned to Trishtara Kashi because of:
- An incorrect or incomplete address;
- An incorrect PIN code;
- An inactive or incorrect phone number;
- Recipient unavailability;
- Refusal to accept delivery;
- Repeated unsuccessful delivery attempts; or
- Another reason attributable to the customer,
the customer will ordinarily be responsible for the re-shipping and related courier charges.
Re-shipping will occur only after:
- The returned parcel has been received and inspected;
- The correct address has been confirmed;
- Any applicable courier charge has been paid; and
- Re-shipping has been approved by Trishtara Kashi.
The customer will not be charged where the return or delivery failure resulted from an error attributable to Trishtara Kashi.
14. Refused Deliveries
A customer should not refuse delivery merely because of a change of mind.
Refusal of delivery does not automatically create a right to cancellation, return, exchange or refund.
Where a prepaid order is refused without an eligible reason, any refund consideration will be subject to:
- Receipt of the parcel by Trishtara Kashi;
- Inspection of the returned product;
- Applicable courier and return costs;
- Applicable service or customisation charges;
- The Cancellation Policy;
- The Refund and Returns Policy; and
- Applicable law.
15. Delayed Shipments
A delivery delay does not automatically mean that a parcel has been lost.
Where tracking shows an unusual delay, the customer should contact Trishtara Kashi with:
- Order number;
- Recipient name;
- Registered phone number; and
- Tracking number, where available.
Trishtara Kashi will make reasonable efforts to coordinate with the courier and obtain an update.
Courier investigations and operational responses may require additional time.
16. Lost Shipments
Where a courier confirms that a prepaid shipment has been lost in transit, Trishtara Kashi will review the order and available courier information.
Depending on product availability, investigation outcome and applicable law, an appropriate resolution may include:
- Dispatch of a replacement;
- Offering another product with customer approval; or
- Refund of the eligible amount paid.
A replacement or refund will not ordinarily be processed while the courier investigation remains open and the parcel is still traceable or under delivery review.
17. Transit Damage
The customer should inspect the outer parcel before accepting delivery where reasonably possible.
If the packaging appears seriously damaged, torn, opened, wet, crushed or tampered with, the customer should:
- Take clear photographs or video;
- Record the condition before opening;
- Preserve the outer packaging;
- Make a continuous unboxing video; and
- Contact Trishtara Kashi promptly.
Claims for transit damage are governed by the Refund and Returns Policy.
An eligible issue must ordinarily be reported within 48 hours of delivery with the required evidence.
18. Shipment Marked Delivered but Not Received
Where courier tracking shows “Delivered” but the customer has not received the parcel, the customer should:
- Check with family members, reception, security personnel, neighbours or another authorised recipient;
- Verify the delivery address used in the order;
- Contact the courier using the tracking number; and
- Inform Trishtara Kashi as soon as possible.
Trishtara Kashi will make reasonable efforts to assist with the courier investigation but cannot independently control the courier’s delivery records or investigation timeline.
19. Occasion and Deadline-Based Purchases
Customers purchasing for a wedding, ceremony, festival, travel date, gift or another fixed occasion should order sufficiently in advance.
Before payment, the customer should inform Trishtara Kashi of any important required-delivery date.
An estimated delivery date is not a guaranteed commitment unless Trishtara Kashi expressly confirms otherwise in writing.
Trishtara Kashi will not be responsible for consequential loss arising solely from a courier or delivery delay outside its reasonable control, subject to rights that cannot legally be excluded.
20. International Orders
International orders are not presently processed through the standard website checkout.
International customers may contact Trishtara Kashi for individually assessed shipping.
Before acceptance of an international order, Trishtara Kashi will ordinarily confirm:
- Product availability;
- Product price;
- Payment method;
- Shipping charge;
- Destination serviceability;
- Estimated dispatch timeline; and
- Available delivery information.
International shipping will proceed only after the applicable payment and order details have been confirmed.
21. International Customs and Import Charges
The international customer is responsible for:
- Customs duties;
- Import taxes;
- Brokerage charges;
- Clearance fees;
- Local government levies;
- Destination-country taxes; and
- Other charges imposed outside India.
These charges are not ordinarily included in the product price or international shipping charge unless expressly stated in writing.
Trishtara Kashi does not control the amount or timing of destination-country customs charges.
Customs clearance may delay delivery.
22. International Delivery Delays
International delivery estimates may be affected by:
- Customs examination;
- Import documentation;
- Destination-country regulations;
- Local courier procedures;
- Public holidays;
- Weather;
- Remote-area delivery;
- Transport disruption; or
- Incorrect customer information.
Trishtara Kashi cannot guarantee a specific international delivery date unless expressly agreed in writing.
23. International Returns and Replacements
International returns, replacements and refunds are governed by the Refund and Returns Policy.
Where an international return is approved, the customer will ordinarily remain responsible for:
- Approved return-shipping charges;
- Customs duties;
- Import taxes;
- Brokerage fees; and
- Other destination-country charges,
unless applicable law requires otherwise or the cost is expressly accepted by Trishtara Kashi.
Where an approved replacement is provided, Trishtara Kashi will bear the replacement shipment’s outbound shipping cost, while destination-country duties and taxes will remain the customer’s responsibility.
24. Force Majeure and Events Beyond Control
Trishtara Kashi will not be treated as responsible for delay or non-performance caused by circumstances outside its reasonable control, including:
- Flood, fire or natural disaster;
- Severe weather;
- Epidemic or public-health restrictions;
- War or civil disturbance;
- Governmental restrictions;
- Strike or transport shutdown;
- Courier disruption;
- Customs delay;
- Internet or telecommunications failure; or
- Another comparable event.
Where reasonably possible, Trishtara Kashi will communicate material delays and assist with an appropriate next step.
25. Customer Support
For shipping, tracking or delivery assistance, please contact:
Email: trishtarakashi@gmail.com
Phone and WhatsApp: +91 73988 28167
Support hours: Monday to Sunday, 11:00 AM to 8:00 PM IST.
When contacting us, please provide:
- Customer name;
- Order number;
- Registered phone number;
- Delivery address;
- Tracking number, where available; and
- A clear description of the concern.
26. Grievance Redressal
Grievance Officer: Yogendra Gujrati
Designation: Proprietor and Grievance Officer
Email: trishtarakashi@gmail.com
Phone and WhatsApp: +91 73988 28167
Postal Address:
K-28/43-K, Govind Ji Nayak Lane
Near Jagdamba Nepali Dharamshala, Doodh Vinayak
Varanasi, Uttar Pradesh – 221001
India
Complaints will ordinarily be acknowledged within 48 hours.
Trishtara Kashi will seek to resolve complaints as expeditiously as possible and ordinarily within one month, subject to:
- The nature of the complaint;
- Availability of required evidence;
- Customer response;
- Courier investigation;
- Payment-provider involvement; and
- Other circumstances relevant to resolution.
27. Statutory Consumer Rights
Nothing in this Policy is intended to exclude, restrict or override a consumer right or remedy that cannot lawfully be excluded.
Where any part of this Policy conflicts with a mandatory requirement of applicable law, the mandatory legal requirement will prevail.
28. Changes to This Policy
Trishtara Kashi may update this Policy to reflect changes in:
- Courier arrangements;
- Shipping coverage;
- Delivery timelines;
- International-order procedures;
- Business operations;
- Website functionality; or
- Applicable law.
The latest version will be displayed on the website with the updated date.