Refund and Returns Policy
Last updated: 28 July 2026
This Refund and Returns Policy applies to purchases made from Trishtara Kashi through trishtarakashi.com, including its webpages and subdomains.
Please read this Policy before placing an order. By completing a purchase, you acknowledge that you have read and understood the conditions stated below.
1. No Change-of-Mind Returns or Exchanges
Because our sarees are carefully selected handloom products, we do not accept returns, exchanges or refunds for change of mind, personal preference, dislike of colour, change of occasion, incorrect selection by the customer, or any other reason unrelated to an eligible product issue.
2. Eligible Claims
A return, replacement or refund claim may be considered only where:
- the product received is materially defective;
- the product was damaged in transit;
- a wrong product was delivered; or
- the product is materially different from the description or representations provided by Trishtara Kashi.
All claims are subject to verification, inspection and the terms of this Policy.
3. Claim Deadline
The customer must report an eligible issue within 48 hours of delivery. Claims made after this period may not be accepted, subject to applicable law.
4. Information and Evidence Required
To raise a claim, the customer must provide:
- the order number;
- a continuous and clearly visible unboxing video recorded from before the parcel is opened until the product is fully removed and displayed;
- clear photographs showing the product and the issue; and
- a brief written description of the problem.
The unboxing video is required to help verify transit damage, missing contents, wrong-product delivery and visible defects. Claims without sufficient evidence may be rejected where the issue cannot otherwise be reliably verified, subject to applicable law.
5. How to Submit a Claim
Claims must be submitted within the applicable period through:
- Email: trishtarakashi@gmail.com
- WhatsApp / Customer Care: +91 73988 28167
Please do not return a product until written return approval and return instructions have been issued by Trishtara Kashi.
6. Unauthorised Returns
Products sent back without prior written approval may not be accepted. Returns sent on a COD, freight-collect or “to-pay” basis will not be accepted.
7. Return Shipping
Where a claim is approved, the customer must send the product back at the customer’s own cost using a reliable and trackable courier service. Trishtara Kashi will not be responsible for a returned parcel that is lost, delayed or damaged before it is received by us.
This allocation of return-shipping cost applies subject to any mandatory requirement under applicable law.
8. Condition of Returned Products
The returned product must be received in the same condition in which it was delivered. It must be:
- unused and unworn;
- unwashed and not dry-cleaned;
- not ironed, altered, stitched or damaged by the customer;
- free from stains, perfume, odour, makeup or other marks;
- with all tags, labels and original packaging intact; and
- complete with the blouse piece, accessories and any other items supplied with it.
If the product fails inspection because it has been used, washed, ironed, altered, stained, perfumed, damaged, returned without tags, or returned incomplete, the claim may be rejected. The customer will bear the courier cost if the rejected product is to be sent back to the customer.
9. Handloom Characteristics and Colour Variation
Handloom Banarasi sarees are individually woven and may naturally contain minor yarn slubs, thread knots, weave variations, small motif-alignment differences and other handcrafted irregularities. These characteristics reflect the handmade nature of the product and will not ordinarily be treated as defects.
Product colours may also appear slightly different because of photography, lighting, display brightness, screen calibration or device settings. Minor colour variation will not by itself qualify for a return or refund.
However, where a product is materially different from the description, images, quality or specifications expressly represented by Trishtara Kashi, the claim will be considered under this Policy.
10. Replacement
After an approved return is received and passes inspection, Trishtara Kashi will provide a replacement of the same product where it is available.
The shipping cost for sending an approved replacement product to the customer will be borne by Trishtara Kashi. For international replacements, the customer will remain responsible for customs duties, import taxes and similar destination-country charges.
11. Refund Where Replacement Is Unavailable
If the same product is unavailable, Trishtara Kashi will process a refund of the product value actually paid, subject to inspection and approval.
Unless applicable law requires otherwise, the refund will not include:
- original shipping charges;
- express, priority or special-delivery charges;
- return-shipping charges;
- customs duties, import taxes or similar charges;
- customisation or service charges; or
- non-refundable payment-gateway or banking charges.
12. Refund Method and Timeline
Approved refunds will ordinarily be processed within 7 business days after the returned product has been received and has passed inspection.
The refund will be made to the original payment method. For orders paid through COD or direct bank transfer, the refund may be made to a bank account or UPI ID verified as belonging to the customer or the person who made the payment.
After the refund is processed by Trishtara Kashi, the bank, card issuer, UPI provider or payment gateway may require additional time to reflect the amount.
13. Order Cancellation
A cancellation request may be considered only before dispatch. Cancellation is not guaranteed and will depend on the status of order processing.
Once an order has been dispatched, it cannot be cancelled.
Any payment-gateway, banking or transaction charge that is not refunded to Trishtara Kashi may be deducted from the cancellation refund, subject to applicable law.
14. Customised, Altered and Made-to-Order Products
Once fall-pico, tassel work, blouse stitching, alteration, customer-specific customisation or made-to-order work has started:
- the order cannot be cancelled;
- customisation and service charges are non-refundable; and
- the product is not eligible for a normal return or exchange.
This section does not exclude a claim for a wrong product, transit damage, a genuine manufacturing defect, or a product materially different from what was expressly agreed.
15. International Orders
International orders are not eligible for general returns or exchanges. Claims will be considered only for a wrong product, transit damage, a genuine manufacturing defect, or a product materially different from its description.
The customer must report the issue within 48 hours of delivery and comply with the evidence and approval requirements in this Policy.
The customer will bear the approved return-shipping cost and all applicable customs duties, import taxes, brokerage fees and similar charges. Trishtara Kashi will bear the outbound shipping cost of an approved replacement. If a replacement is unavailable, only the product value actually paid will be refunded, unless applicable law requires otherwise.
16. Statutory Consumer Rights
Nothing in this Policy is intended to exclude, restrict or override any right or remedy that cannot lawfully be excluded under applicable consumer-protection law. Where any provision of this Policy conflicts with a mandatory legal requirement, the mandatory legal requirement will prevail.
17. Contact and Grievance Redressal
Business: Trishtara Kashi, a sole proprietorship of Yogendra Gujrati
Grievance Officer: Yogendra Gujrati
Email: trishtarakashi@gmail.com
Phone / WhatsApp: +91 73988 28167
Business Address:
K-28/43-K, Govind Ji Nayak Lane,
Near Jagdamba Nepali Dharamshala,
Doodh Vinayak, Varanasi,
Uttar Pradesh – 221001, India
When contacting us, please include your name, order number, contact details and a clear description of the concern.